Every reply gets a next step.
You keep the final say.
Let AI handle routine responses, prepare drafts for review and bring the right conversations back to your team.
“Can you adapt the contract for our procurement team?”
A reply that needs business judgment.A clear decision
Ready for your expertise
Custom contract request
Read the thread, understand the context and decide how to respond. The conversation is now owned by your team.
Review conversationIllustrative escalationSending is only
half the conversation.
The real work starts when someone replies. A useful response needs context, product knowledge and a clear decision about who should handle it.
Let routine replies move forward
In every plan, AI can respond within your configured rules.
Review drafts with the thread in view
Read, edit and approve a prepared response when review is needed.
Step in with the right context
Handle ambiguous or sensitive conversations through a human handoff.
The right level of automation
for each conversation.
AI response
For routine cases that meet the rules. Autonomous replies are included in Basic, Pro and Business.
Draft & review
AI prepares a response. Your team reviews, edits and approves it before sending.
Human handoff
When a situation needs judgment, the conversation is assigned to a human.
See the decisions behind the work
AI Overview · Available in every planKnow what AI decided.
See what needs you.
AI Overview keeps decisions, escalations and errors visible. That visibility is included in Basic as well as Pro and Business.
Your product facts and approved messaging provide context. Human ownership keeps important conversations with the right person.
Compare reply modesKnows when to answer.
Knows when to ask you.
A request outside your approved offer deserves a human decision. Your rep passes on the question and its context.
Routine replies move forward. Important decisions stay with your team.
Explore plans“Can you include custom onboarding in our plan?”
“This goes beyond the approved offer. I’m passing the request to your team.”
Good questions. Clear answers.
Does AI answer every message automatically?
No. All plans, including Basic, support autonomous replies for routine cases. Ambiguous cases are passed to a human; replies needing review can be prepared as drafts.
What happens when a human takes over?
The conversation is assigned to a human. Your team handles the next action with the thread context available.
Is AI Overview restricted to higher plans?
No. Full visibility into decisions, escalations and errors is included in all three plans.

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