AI Replies & Human Control

Every reply gets a next step.
You keep the final say.

Let AI handle routine responses, prepare drafts for review and bring the right conversations back to your team.

AlexAI sales representative

“Can you adapt the contract for our procurement team?”

A reply that needs business judgment.

A clear decision

SendRoutine, within the rules
DraftPrepare for your review
EscalateBring a human in

Ready for your expertise

Custom contract request

Read the thread, understand the context and decide how to respond. The conversation is now owned by your team.

Review conversationIllustrative escalation
The reality

Sending is only
half the conversation.

The real work starts when someone replies. A useful response needs context, product knowledge and a clear decision about who should handle it.

Let routine replies move forward

In every plan, AI can respond within your configured rules.

Review drafts with the thread in view

Read, edit and approve a prepared response when review is needed.

Step in with the right context

Handle ambiguous or sensitive conversations through a human handoff.

Three paths, one workflow

The right level of automation
for each conversation.

AI response

For routine cases that meet the rules. Autonomous replies are included in Basic, Pro and Business.

Draft & review

AI prepares a response. Your team reviews, edits and approves it before sending.

Human handoff

When a situation needs judgment, the conversation is assigned to a human.

See the decisions behind the work

AI Overview · Available in every plan
DecisionsFollow send, draft and escalation outcomes
EscalationsSee where your team needs to step in
ErrorsIdentify processing issues that need attention
Visibility comes as standard

Know what AI decided.
See what needs you.

AI Overview keeps decisions, escalations and errors visible. That visibility is included in Basic as well as Pro and Business.

Your product facts and approved messaging provide context. Human ownership keeps important conversations with the right person.

Compare reply modes
What if the question gets tricky?

Knows when to answer.
Knows when to ask you.

A request outside your approved offer deserves a human decision. Your rep passes on the question and its context.

Routine replies move forward. Important decisions stay with your team.

Explore plans
Customer · A special request

“Can you include custom onboarding in our plan?”

AlexThis needs your team’s decision.
HUMAN INPUT NEEDED

“This goes beyond the approved offer. I’m passing the request to your team.”

Question + conversation context → your team
FAQ

Good questions. Clear answers.

Does AI answer every message automatically?

No. All plans, including Basic, support autonomous replies for routine cases. Ambiguous cases are passed to a human; replies needing review can be prepared as drafts.

What happens when a human takes over?

The conversation is assigned to a human. Your team handles the next action with the thread context available.

Is AI Overview restricted to higher plans?

No. Full visibility into decisions, escalations and errors is included in all three plans.

Meet your next sales team.

Let’s explore how Corpoo fits your offer, your audience and the way your team works.

Request a demo